Not every customer reaches out through your website — in fact, studies show over 60% of event participants contact organisers via email or social media, skipping the website altogether.

And here’s the kicker: more than 40% of all event-related messages come in within 48 hours of the event, when your team is at its busiest. You’re managing pack collection, setting up the site, and running logistics — not sitting in the inbox.

That’s where Automated Email & Social Replies come in.

While our AI chatbot sits neatly on your website to handle web traffic, this service brings the same instant, intelligent support to your inbox, Instagram DMs, Facebook messages, and more - where your audience is actually reaching out.

We custom-build AI responders that reply to customer messages with the same clarity, tone, and helpfulness as a real member of your team. Whether it's someone asking about road closures, merch orders, or forgotten bib numbers - they’ll get a fast, friendly, branded response in seconds.

We work closely with you to:

• Map out common FAQs and time-sensitive queries

• Define your tone of voice (friendly, professional, casual — your choice)

• Set platform-specific flows, rules, and escalation options

• Build smart branching logic and personalised replies

• Avoid robotic language with natural, human-like communication

And here’s why it matters: nearly 50% of social media messages to businesses come outside of working hours. With Event Aid, your event doesn’t miss a beat — or a message — no matter what time it comes in.

No more late-night inbox anxiety. No more scrambling to answer last-minute questions. Just clear, confident replies -24/7.

This is the behind-the-scenes support that makes your event team look sharp, responsive, and always available - even when you’re flat out on-site.